Support & Training
Always-on support for your Masjid team.
Our specialists provide onboarding, live coaching, and 24/7 coverage so your digital experiences keep running smoothly.
Support Channels
Choose the assistance that fits your team.
- Email & portal support with response times under 2 hours.
- Live chat staffed by specialists in fundraising, education, and operations.
- Emergency hotline available 24/7 for donation or kiosk downtime.
Service Levels
| Plan | First response | Resolution target |
|---|---|---|
| Ignite | 4 business hours | 1 business day |
| Momentum | 1 business hour | Same day |
| Network | 15 minutes (24/7) | 4 hours |
Knowledge Base
Guides, checklists, and videos for every module.
Getting started
Step-by-step onboarding for websites, donations, schools, and cemetery modules.
View guidesAI best practices
Learn how to review AI recommendations, generate campaigns, and maintain compliance.
View guidesFundraising playbooks
Ramadan strategy, Giving Tuesday, emergency relief, and year-end appeals.
View guides
Training & Workshops
Learn with live coaches and self-paced labs.
- Weekly onboarding cohorts for new admins and volunteers.
- Monthly AI and fundraising labs featuring customer case studies.
- Custom onsite training available for large or multi-campus teams.
Upcoming Sessions
Fundraising Playbook Live
Thursday, Nov 20 · 1 PM EST
Weekend School Admin Lab
Monday, Nov 24 · 10 AM EST
AI Campaigns 101
Wednesday, Dec 3 · 3 PM EST
“Support is proactive. The team checks in during every major campaign and shares suggestions before we even ask.”
Customer Portal
- Track open tickets and feature requests.
- Access release notes and sandbox environments.
- Invite board members with read-only dashboards.
Need help?
Our success team is ready to assist.
Share your question and we’ll connect you with the right specialist for fundraising, education, tech, or AI.
Contact support